Privacy Policy

Privacy Policy

This privacy policy describes the privacy policy of XP Investments, LLC (“XPS,” “us,” “our” or “we”).

XPS is required by federal law to provide you with notice of our privacy policy (“Policy”). This Policy applies to current, former and prospective clients. Our Policy sets out our business practices to protect your privacy; what personal information we collect about you; how we collect it; when we may share it with others; and how certain others may use it. It explains the steps you may take to limit our sharing of certain information about you with our affiliated companies. Our Policy also discloses how you may limit our affiliates’ use of shared information for marketing purposes. We may amend our Policy at any time, and will inform you of any changes to our Policy as required by law.

XPS Respects Your Privacy

We appreciate that you have provided us with your personal information and understand your concerns about such information. We are committed to safeguarding the personal information you entrust to us and consider any nonpublic information that personally identifies you, your entity or your entity’s accounts as “personal information.” Protecting the confidentiality and security of client information is an important part of how we conduct our business.

1. What personal information do we collect about you?

We may collect the following types of personal information about you to help deliver the best possible service to you and fulfill our regulatory obligations as required by law: (i) information provided by you, including information from forms we receive from you, (ii) information about your transactions with us or our affiliates, (iii) information about your transactions with nonaffiliated third parties, (iv) information from consumer reporting agencies, (v) information obtained from our websites, and (vi) information obtained from other sources.

For example:

  • We collect information such as your individual/entity name, address, passport, driver’s license or other identification numbers, telephone/fax numbers, tax ID number, date of birth, and other information you provide to us.
  • We may obtain information about your assets, account balances, account type, beneficiaries, investment objectives, your use of account(s) and the types of products and services you prefer to receive from us.
  • We may collect background information from and through third-party vendors to verify representations you have made and to comply with various regulatory requirements.

2. When do we disclose personal information we collect about you?

We may disclose personal information we collect about you in each of the categories listed above to affiliated companies and to certain nonaffiliated third parties.

a. Information we disclose to affiliated companies.

We may disclose personal information that we collect about you to our affiliated companies for a variety of reasons, including to manage your account(s) effectively, to service and process your transactions, for marketing purposes in order to let you know about products and services offered by us and our affiliated companies, to manage our business, and as otherwise required or permitted by law.

b. Information we disclose to nonaffiliated third parties.

We may disclose personal information that we collect about you to nonaffiliated third parties with which we have contractual agreements, such as our clearing firm. These contracts require such nonaffiliated third parties to limit their use of personal information about you to the particular purpose for which it was shared, and further obligate them to keep your personal information confidential. We may disclose personal information to other financial professionals if you have specifically asked us to do so in writing. Additionally, we may disclose or report personal information in limited circumstances when we are required to do so under U.S. law, such as when cooperating with a U.S. regulatory agency or law enforcement.

3. XPS will not sell your personal information to anyone.

XPS will never sell your personal information to anyone under any circumstance.

4. How does XPS protect the confidentiality and security of your personal information?

  • We restrict access to personal information to our employees and agents for business purposes only. We train all of our employees with respect to the protection of client personal information.
  • We maintain physical, electronic, and procedural safeguards to protect your personal information. Such procedures include, but are not limited to, installation of firewalls for our proprietary systems to prevent unauthorized access.
  • We will continue to evaluate our efforts to protect your personal information in every aspect of our business.

5. How can you limit our sharing certain personal information about you with affiliated companies?

By following the opt-out procedures outlined below, you may limit the extent to which we share your personal information, and limit our affiliated companies from marketing their products or services to you based on personal information we disclose to them. Please note that, even if you direct us not to share your personal information with our affiliated companies, we may still share your personal information with our affiliated companies under circumstances that are permitted under applicable law, such as to process transactions or to service your account.

6. How can you send us an opt-out instruction?

If you wish to limit our sharing of information about you, or our affiliated companies’ use of personal information for marketing purposes, as described in this Policy, you may do so by:

  • Calling us at (786) 732-1100;
  • Sending an email to compliance@xpi.us;
  • Writing to us at the following address:

XP Investments, LLC
Compliance Department
1065 Avenue of the Americas, 29th Floor
New York, New York 10018

If you chose to email or write to us, your request should include your name, address, telephone number and account number(s) to which the opt-out applies. Written opt-out requests should not be sent with any other correspondence. In order to process your request, the request must be provided by you directly and not through a third party. Once you have informed us about your privacy preferences, your opt-out preference will remain in effect with respect to our Policy (as it may be amended from time to time) until you notify us otherwise. If you are a joint account owner, we will accept instructions from any one of you and apply those instructions to the entire account.

Please understand that if you limit our sharing or our affiliated companies’ use of personal information, you and any joint account holder(s) may not receive information about our affiliated companies’ products and services, including products or services that could help you manage your financial resources and achieve your investment objectives.

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